Refunds
When we refund, and when we don't.
Up front and in plain words. We only work with businesses, so the consumer 14-day right of withdrawal doesn't apply. That's why the rules are written here and in every order.
Blueprint (diagnosis and proposed solution)
- Paid in advance.
- Cancel before we start work and we refund it in full.
- Once work starts it isn't refunded, because it's paid work. Instead,the full amount comes off the build if you order it within 90 days of receiving the Blueprint.
Builds to order
- The payment schedule is in the order. If it isn't: 50% on signing, 50% once you accept the delivery.
- Cancelling before acceptance is possible with 14 days' written notice. You pay for work done so far, receive what's been built in usable form, and we refund the rest of what you paid.
- If the delivery doesn't meet the acceptance criteria in the order, we fix it at no charge. Faults within 30 days of acceptance are also fixed free. The warranty means a fix, not a refund.
Money-back guarantee
Some smaller jobs and pilots carry a money-back guarantee in the order, with a condition you can check yourself (for example: "the file doesn't import into your software"). If the condition isn't met, we refund in full. It applies only when written into the order.
Maintenance
- Agreed for one year, paid in advance. No automatic renewal.
- A started maintenance year isn't refunded if you stop using it.
- If we stop providing maintenance, we refund the unused months pro rata.
How refunds are paid
To the account the payment came from, within 8 days of a written request or cancellation, with a credit note. Send requests to hello@kyuro.tech.
If this page and your signed order differ, the order applies. Last updated: 19 September 2026